Learn The Top 5 Things To Consider Before Implementing AI In Your Contact Center
Artificial Intelligence is one of the hottest contact center buzzwords of 2023, but don’t rush into implementing AI before you take the time to make a plan that best suits your company’s needs. This includes making sure you have a strong understanding of AI principles, knowing which use case is right for you, outlining which metrics you want use to measure ROI, and more.
The Conversation Excellence Lab, Balto’s research team, surveyed 400+ contact center leaders about their AI usage, issues, and hesitations. Data from this report will be shared throughout the webinar, along with insights from industry analyst Blair Pleasant to identify the top 5 things you should consider before implementing AI in your contact center.
Join Blair Pleasant, and Lior Torenberg from Balto’s research team, for this special session where they’ll discuss the 5 considerations you should keep top-of-mind as you make your AI investment decisions.
🗓 Thursday, June 22nd at 1 PM CST
Meet the Speakers
Blair Pleasant is President and Principal Analyst of COMMfusion LLC and a co-founder of UCStrategies (now BCStrategies). With over 20 years experience as an industry analyst, she understands the market dynamics and challenges in these areas, and provides an objective perspective and insights to clients. She is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving Unified Communications and Collaboration and contact center markets. Blair’s articles can be found on bcstrategies.com and nojitter.com. You can also find her on Twitter as @blairplez and on Facebook and LinkedIn. Visit Blair’s Website
Lior is the Director of Research Content at Balto, where she leads the Conversation Excellence Lab, Balto’s hub for academic-level research. With the support of research teams and in-house data, the CEL creates thought-leading research content focused on actionable insights for the contact center industry, including industry surveys, academic partnerships, and reports backed by Real-Time Guidance call data provided by Balto. Learn more about Balto’s Conversation Excellence Lab