Research

We Surveyed 500 Managers About Call Center Coaching. Conclusion: It’s Not Working.

We surveyed 500 managers about call center coaching. We share our findings in this report. No email required.

News
Research
Article
Case Study

The 7 Step Process to Sell More Insurance

Read

Zing Health-Balto Partnership Gets Medicare Questions Answered

Read

How a Notification Reduced Weak Language by 86% in 30 Days

Read

Debunking The Top 5 Objections to Trying Balto

Read

Why Conversation Excellence is the New Normal for Contact Centers

Read

Why QA Teams Need to Bring Their Process Into Real-Time

Read

How Michael McMillan Uses Real-Time Insights to Keep His BPO Indispensable

Read

Championing the Bold: Arch Grants Company Balto Raises $37.5 Million in Series B Funding

Read

How Better Discovery Questions Led to 16% More Sales for National General

Read

How National General Cut 53 Seconds Off Their AHT by Ditching PDFs

Read

Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers

Read

Balto Announces End to QA & Coaching as We Know It

Read

What Started with QA Ended with 20% Higher Conversions

Read

Balto named a Gartner Cool Vendor in CRM Customer Service and Support

Read

How Three Sales Teams Leveled Up With Real-Time Guidance

Read

The 30% Myth: A Hot Take on Close Rates

Read

Why Sales Leaders Shouldn’t Be Worried About The Biggest Mistakes

Read

Why Your Insurance Agents Don’t Sell As Much As They Could

Read

5 Reasons Why Your Sales Force Should Always Be Closing

Read

Conversation Intelligence Leader Balto Secures $10 Million Series A Funding

Read

Ensure Compliance with Call Quality Parameters

Read

Best Practices for De-Escalating a Call

Read

5 Killer Strategies for Creating Urgency in Sales

Read

Create An Effective Call Quality Monitoring Checklists

Read

Is It Time to Update Your Call Quality Monitoring Parameters?

Read

See Why Balto Has Guided 60MM+ Phone Calls.

Get a Demo