Month: March 2019

Balto Product Speech Analytics

What is Real-Time Speech Analytics?

Maria Edington

Real-Time Speech Analytics technology understands phone conversations and automatically alerts reps with the best things to say, live on each call. As opposed to traditional speech analytic solutions that illustrate call data only after the fact, Real-Time Speech Analytics guide calls as they occur.

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    Balto Product Speech Analytics

    What is Real-Time Speech Analytics?

    Maria Edington

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    Real-Time Speech Analytics Alert for Collections

    What is Real-Time Speech Analytics For Collections?

    Maria Edington

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    Is the contact center becoming a profit center graphic

    Soft Selling in Hard World – Using Effective Probing Questions to Improve Sales Conversations

    Maria Edington

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