Month: January 2020

Maria Edington

Four Steps to Resolve any Customer Conflict:Our brains are hardwired to over-react. Conditioned to survive above all else, our brains can’t help but interpret day-to-day stresses as potential threats to our well-being. It doesn’t matter what’s causing us stress or how insignificant it might be. The mere thought of someone yelling at us raises the hair on the backs of our necks. That’s why deescalating is so important.The stresses you experience on the phone produce equally instinctive defense mechanisms.