Month: March 2020

Maria Edington

Whether your call center fields thousands of inbound sales calls, customer service inquiries or your team connects with prospects through outbound calls, you understandably expect your team to respond to questions, concerns, and objections in effective ways. Does their performance live up to your expectations?‍Inbound callers have specific needs or wants that they expect to be addressed professionally and promptly. They can become frustrated when their expectations are not met by your team or when the call takes an unnecessarily long amount of time. This reflects poorly on your company, and it can result in lost sales and customers who never return.