Balto Raises 37.5 M - Pushes to Close Execution Gap for Contact Center Graphic

Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers

Maria Edington

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Young employee working with a headset and accompanied by her team

Tips for Building Rapport With Any Customer

Maria Edington

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Balto Announces end to QA & Coaching as We Know It

Balto Announces End to QA & Coaching as We Know It

Maria Edington

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A headset sits on top of a computer keyboard.

How To Identify and Overcome Unconscious Bias in Customer Service

Maria Edington

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