Month: August 2021

Balto Raises 37.5 M - Pushes to Close Execution Gap for Contact Center Graphic

Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers

Maria Edington

Balto, the #1 Real-Time Guidance Platform for contact centers, has announced the completion of a $37.5 million Series B funding round. The funding is led by Stripes and joined by RingCentral Ventures.

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    Balto Raises 37.5 M - Pushes to Close Execution Gap for Contact Center Graphic

    Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers

    Maria Edington

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    Young employee working with a headset and accompanied by her team

    Tips for Building Rapport With Any Customer

    Maria Edington

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    Balto Announces end to QA & Coaching as We Know It

    Balto Announces End to QA & Coaching as We Know It

    Maria Edington

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    A headset sits on top of a computer keyboard.

    How To Identify and Overcome Unconscious Bias in Customer Service

    Maria Edington

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