Month: February 2022

3 Ways to Improve Contact Center Agent Retention That Actually Work graphic

Contact Center Employee Retention – 3 Solutions That Actually Work

Maria Edington

Employee turnover is expensive. In this blog, we discuss three real ways to improve agent retention in the contact center. Read more.

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    3 Ways to Improve Contact Center Agent Retention That Actually Work graphic

    Contact Center Employee Retention – 3 Solutions That Actually Work

    Maria Edington

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    Balto Announces New Seamless Integration with 8x8 graphic

    Balto Announces New Seamless Integration with 8×8

    Maria Edington

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    5 Negotiation Tips to Improve CSAT in Collections graphic

    5 Negotiation Tips to Improve CSAT in Collections

    Maria Edington

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    Balto CEO Marc Bernstein Named to 2022 St.Louis Titan 100 List graphic

    Balto CEO Marc Bernstein Named to 2022 St. Louis Titan 100 List

    Maria Edington

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    3 Surprising Findings About Remote Work at Contact Center graphic

    3 Surprising Findings About Remote Work at Contact Centers

    Maria Edington

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    4 Ways Contact Centers Can Reverse Notoriously Poor Customer Experiences graphic

    4 Ways Contact Centers Can Reverse Notoriously Poor Customer Experiences

    Maria Edington

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    Balto and NobelBiz Partnership Aims to Improve the Contact Center Ecosystem graphic

    Balto and NobelBiz Partnership Aims to Improve the Contact Center Ecosystem

    Maria Edington

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    Building Balto - Lessons learned while crafting quality conversations graphic

    Building Balto: Lessons Learned While Crafting Quality Conversations

    Maria Edington

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