Month: April 2022

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Industry Intelligence Playbook Insights: How to Set Appointments That Stick

Maria Edington

Based on our analysis of 125 million calls, our Industry Intelligence Playbooks help scale success — here’s what we’ve learned about setting appointments that stick.

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    Thumbnails Image for "Playbook Insights, How to Set Appointments that Stick "

    Industry Intelligence Playbook Insights: How to Set Appointments That Stick

    Maria Edington

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    KPI Series - Conversion Rates graphic

    KPI Series: The Importance of Conversion Rates and How to Improve Them

    Maria Edington

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    Fix-it Friday Hub Card Light

    Fix-It Friday: How to Help Agents Overcome Objections

    Maria Edington

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    3 Ways to Eliminate Agent Mistakes on Calls graphic

    3 Ways to Eliminate Agent Mistakes on Calls

    Maria Edington

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    KPI Series - CSAT Scores graphic

    KPI Series: How to Measure CSAT and How to Improve Your CSAT Scores

    Maria Edington

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    KPI Series - Reducing Contact Center Agent Ramp Time Graphic

    KPI Series: Reducing Contact Center Agent Ramp Time

    Maria Edington

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    Balto Fix It Friday Graphic

    Fix-It Friday: How Can I Stop Re-Coaching Agents?

    Maria Edington

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    KPI Series Average Handle Time Balto Graphic

    KPI Series: How to Reduce Your Call Center Average Handle Time

    Maria Edington

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