Month: April 2022

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Industry Intelligence Playbook Insights: How to Set Appointments That Stick

Maria Edington

Based on our analysis of 125 million calls, our Industry Intelligence Playbooks help scale success — here’s what we’ve learned about setting appointments that stick.

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Sales Enablement

Industry Intelligence Playbook Insights: How to Set Appointments That Stick

Maria Edington

KPI Series - Conversion Rates graphic

Contact Center Operations

KPI Series: The Importance of Conversion Rates and How to Improve Them

Maria Edington

Fix-it Friday Hub Card Light

Agent Performance & Coaching

Fix-It Friday: How to Help Agents Overcome Objections

Maria Edington

3 Ways to Eliminate Agent Mistakes on Calls graphic

Agent Performance & Coaching

3 Ways to Eliminate Agent Mistakes on Calls

Maria Edington

KPI Series - CSAT Scores graphic

Contact Center Operations

KPI Series: How to Measure CSAT and How to Improve Your CSAT Scores

Maria Edington

KPI Series - Reducing Contact Center Agent Ramp Time Graphic

Contact Center Operations

KPI Series: Reducing Contact Center Agent Ramp Time

Maria Edington

Balto Fix It Friday Graphic

Agent Performance & Coaching

Fix-It Friday: How Can I Stop Re-Coaching Agents?

Maria Edington

KPI Series Average Handle Time Balto Graphic

Contact Center Operations

KPI Series: How to Reduce Your Call Center Average Handle Time

Maria Edington