Month: May 2022

Thumbnail image for "Lazy AI in the Contact Center Part 2: Neglecting Agent Experience"

Lazy AI in the Contact Center Part 2: Neglecting Agent Experience

Maria Edington

Lazy AI negatively affects many facets of the contact center. Learn how the wrong solutions neglect agent experience.

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    Thumbnail image for "Lazy AI in the Contact Center Part 2: Neglecting Agent Experience"

    Lazy AI in the Contact Center Part 2: Neglecting Agent Experience

    Maria Edington

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    Thumbnail image for "Tech Talk - Rapid Model Iteration and Training with Balto AI Hub"

    Tech Talk: Rapid Model Iteration and Training with Balto AI Hub

    Maria Edington

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    Thumbnail image for "Balto Wins Talkdesk Digital Showdown"

    Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity

    Maria Edington

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    Balto Fix-It Friday hub card light

    Fix-It Friday: Onboarding Agents Takes Too Long

    Maria Edington

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    Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks

    Maria Edington

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    Thumbnail image for "KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers"

    KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers

    Maria Edington

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    Thumbnail image for "Lazy AI in the Contact Center Part 1: How Sales Outcomes Suffer

    Lazy AI in the Contact Center Part 1: How Sales Outcomes Suffer

    Maria Edington

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    Thumbnail image for "Balto Joins Talkdesk AppConnect Marketplace"

    Balto Joins Talkdesk AppConnect Marketplace

    Maria Edington

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    Thumbnail image for Sales Tips from Rob Westervelt

    Challenge Old Ideas, Solve Problems: Sales Tips from Rob Westervelt

    Maria Edington

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    Thumbnail image for Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition

    Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition

    Maria Edington

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    Balto Fix It Friday Graphic

    Fix-It Friday: How Can I Encourage Agents to Stay on Script?

    Maria Edington

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    Thumbnail image for KPI - Measuring and Improving QA Scores in Contact Centers

    KPI Series: Measuring and Improving QA Scores in Contact Centers

    Maria Edington

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