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Lazy AI in the Contact Center Part 2: Neglecting Agent Experience

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Tech Talk: Rapid Model Iteration and Training with Balto AI Hub

Maria Edington

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Thumbnail image for "Balto Wins Talkdesk Digital Showdown"

Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity

Maria Edington

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Fix-It Friday: Onboarding Agents Takes Too Long

Maria Edington

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Balto Champions Collaborative Intelligence, Unveils Industry Intelligence Playbooks

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Thumbnail image for "KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers"

KPI Series: 5 Actionable Steps to Improve Agent Satisfaction Scores in Contact Centers

Maria Edington

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Thumbnail image for "Lazy AI in the Contact Center Part 1: How Sales Outcomes Suffer

Lazy AI in the Contact Center Part 1: How Sales Outcomes Suffer

Maria Edington

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Thumbnail image for "Balto Joins Talkdesk AppConnect Marketplace"

Balto Joins Talkdesk AppConnect Marketplace

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Challenge Old Ideas, Solve Problems: Sales Tips from Rob Westervelt

Maria Edington

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Thumbnail image for Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition

Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition

Maria Edington

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Fix-It Friday: How Can I Encourage Agents to Stay on Script?

Maria Edington

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Thumbnail image for KPI - Measuring and Improving QA Scores in Contact Centers

KPI Series: Measuring and Improving QA Scores in Contact Centers

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