Month: June 2022

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CCW 2022: Bigger and Better Than Ever

Maria Edington

It’s been a few days since Customer Contact Week 2022 (CCW 2022) in Las Vegas ended, and we’re still buzzing from all the amazing insights and new contacts we made. The Balto team was out in full force, networking with industry professionals and learning about the latest trends and technologies. We wanted to share with…

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    Thumbnail for "CCW 2022 Bigger and Better Than Ever"

    CCW 2022: Bigger and Better Than Ever

    Maria Edington

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    Thumbnail for "Agent Assist vs. Real-Time Guidance: What's the Difference"

    Agent Assist vs. Real-Time Guidance: What’s the Difference?

    Maria Edington

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    Balto’s Research Arm Discovers That 2/3 of Contact Center Agents Want to Change Their Scripts — Here’s What To Do About It

    Maria Edington

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    Thumbnail for " How an Evolving Contact Center Has Transformed the Agent Experience"

    How an Evolving Contact Center Has Transformed the Agent Experience

    Maria Edington

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    Thumbnail for "KPI Series: Reducing Manager Requests and Escalations"

    KPI Series: Reducing Manager Requests and Escalations

    Maria Edington

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    Thumbnail for "Lazy AI in the Contact Center Part 3: Spotting Subpar Semantic Tech"

    Lazy AI in the Contact Center Part 3: Spotting Subpar Semantic Technology

    Maria Edington

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    Thumbnail for "Professional Sales Tips From Tim Claudin"

    Arm Yourself with Knowledge: Sales Tips from Tim Claudin

    Maria Edington

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    Thumbnail for "Balto now available on Genesys AppFoundry"

    Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry

    Maria Edington

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    Balto Named Hot Vendor by Leading Analyst Firm, Aragon Research

    Maria Edington

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    Fix-It Friday: How to Keep Remote Agents Engaged

    Maria Edington

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