Why Active Listening Is an Essential Soft Skill in the Contact Center
Maria Edington
Month: July 2022
Why Active Listening Is an Essential Soft Skill in the Contact Center
Maria Edington
You’ve got a contact center team of all-stars. They’re comfortable on the phone, pleasant, and knowledgeable. However, call times are extensive, and escalations are prevalent. So, where’s the missing link? According to our revealing Real-Time Index report on contact center call trends, it could be the lack of active listening. We compiled data on 140…
