Month: September 2022

Thumbnail for Why Spanish is Today's Largest Growth Opportunity for Contact Centers

Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

Maria Edington

And How One Addition to Your Operation Will Allow You To Get a Leg Up on Your Competitors Press #1 for English. Press #2 for Spanish. Offering bilingual support is a step in the right direction for today’s contact centers. However, those “press #2” interactions also open the door to a massive growth opportunity with…

Thumbnail for Why Spanish is Today's Largest Growth Opportunity for Contact Centers

Industry-Specific Solutions

Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

Maria Edington

Thumbnail for Keeping Your Experienced and Top-Performing Agents Engaged

Agent Performance & Coaching

Keeping Your Experienced and Top-Performing Agents Engaged

Maria Edington

Balto Gamification for Agent Empowerment features

Agent Performance & Coaching

Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

Maria Edington

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Industry-Specific Solutions

How to Achieve Personalization in Banking Contact Centers

Maria Edington

Product & Company Updates

Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance

Maria Edington

Thumbnail for Software Cited as Major Issue for Financial Services

Industry-Specific Solutions

Lack of Proper Software Cited as Major Issue in Financial Services Contact Centers

Maria Edington