Month: September 2022

Thumbnail for Why Spanish is Today's Largest Growth Opportunity for Contact Centers

Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

Maria Edington

And How One Addition to Your Operation Will Allow You To Get a Leg Up on Your Competitors Press #1 for English. Press #2 for Spanish. Offering bilingual support is a step in the right direction for today’s contact centers. However, those “press #2” interactions also open the door to a massive growth opportunity with…

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    Thumbnail for Why Spanish is Today's Largest Growth Opportunity for Contact Centers

    Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

    Maria Edington

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    Thumbnail for Keeping Your Experienced and Top-Performing Agents Engaged

    Keeping Your Experienced and Top-Performing Agents Engaged

    Maria Edington

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    Balto Gamification for Agent Empowerment features

    Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

    Maria Edington

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    Thumbnail for Personalization in Banking Contact Centers

    How to Achieve Personalization in Banking Contact Centers

    Maria Edington

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    Balto Logo

    Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance

    Maria Edington

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    Thumbnail for Software Cited as Major Issue for Financial Services

    Lack of Proper Software Cited as Major Issue in Financial Services Contact Centers

    Maria Edington

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