Month: February 2023

Simplifying the Contact Center Agent Experience Starts with Observation
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Balto

Guest post by Jeremy Watkin Over the course of my career leading teams in the contact center I’ve led in-house support teams that were 20 feet away, remote teams that were more like 20 miles away, and remote, outsourced teams that were 1,000 miles away. Regardless of location, I’ve grown keenly aware of a couple…

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    Simplifying the Contact Center Agent Experience Starts with Observation

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

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    Balto Introduces Real-Time Notetaker to Eliminate After-Call Work, Increase Agent Efficiency

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    Balto

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    Why 61% of Successful Agents Use Call Coaching Software

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    Balto

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    Thumbnails for Balto and CEL press release

    Balto Research Team Finds Tenured Agents Believe the Contact Center Is a Strong Career Choice

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    Balto

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