Month: May 2023

Doing More With Less is Actually a Good Thing for Your Contact Center

Balto logo in white, dog only, surrounded by blue circle with colorful edges

Balto

Guest post by Jeremy Watkin If you are a contact center or customer service leader and are reading this article, I have a hypothetical question for you. If your boss, or perhaps the company CFO, came to you and said, “Hey, I sense that your team or department needs additional resources. I’m adding $100,000 to…

    Doing More With Less is Actually a Good Thing for Your Contact Center

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More
    Balto Logo

    What is Automated Quality Management (AQM) for Contact Centers?

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More
    Thumbnails for Balto and CEL press release

    Balto Research Team Finds That Technology Can Bridge The Efficiency Gap & Help Contact Centers Do More With “Less” in 2023

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

    Read More