Month: January 2024

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Balto Releases QA Copilot, Superhuman Levels of Accuracy and Consistency

Balto

Balto uses generative AI to revolutionize QA call scoring St. Louis – Balto, the first company to provide real-time guidance to contact centers, unveils the latest leap forward in QA automation for contact centers: Balto QA Copilot. Joining a fleet of real-time guidance, coaching, and notetaking tools, Balto QA Copilot allows users to auto-score calls…

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AI & Automation

Balto Releases QA Copilot, Superhuman Levels of Accuracy and Consistency

Balto

Thumbnail for " Article Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management"

AI & Automation

Generative AI is Shaping The Future of Contact Centers in 2024

Maria Edington

AI & Automation

10 Real and Practical Ways Contact Center Leaders Use Generative AI

Balto

Customer Experience

Replacing Customer Service Surveys with Sentiment Analysis

Maria Edington