Month: January 2024

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Balto Releases QA Copilot, Superhuman Levels of Accuracy and Consistency
Balto logo in white, dog only, surrounded by blue circle with colorful edges

Balto

Balto uses generative AI to revolutionize QA call scoring   St. Louis – Balto, the first company to provide real-time guidance to contact centers, unveils the latest leap forward in QA automation for contact centers: Balto QA Copilot. Joining a fleet of real-time guidance, coaching, and notetaking tools, Balto QA Copilot allows users to auto-score calls…

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    Balto Thumbnail

    Balto Releases QA Copilot, Superhuman Levels of Accuracy and Consistency

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

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    Thumbnail for " Article Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management"

    Generative AI is Shaping The Future of Contact Centers in 2024

    Maria Edington

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    10 Real and Practical Ways Contact Center Leaders Use Generative AI

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

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    Replacing Customer Service Surveys with Sentiment Analysis

    Maria Edington

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