Month: October 2024
How AI is Powering, Not (Completely) Replacing, Contact Center Agents
Balto
AI isn’t just another flashy buzzword. But let’s get something straight: it’s not just about automating people—it’s about powering them to be more efficient, effective, and even more human in how they serve your customers. There’s a clear promise here—cut costs, boost efficiency, and deliver experiences that make customers go wow. But the buzz about…
