Month: October 2024

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How AI is Powering, Not (Completely) Replacing, Contact Center Agents

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Balto

AI isn’t just another flashy buzzword. But let’s get something straight: it’s not just about automating people—it’s about powering them to be more efficient, effective, and even more human in how they serve your customers. There’s a clear promise here—cut costs, boost efficiency, and deliver experiences that make customers go wow. But the buzz about…

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    How AI is Powering, Not (Completely) Replacing, Contact Center Agents

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

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    Six Expert Insights: How AI Will Shape the Future of Home Services

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    Balto

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    Agents or AI? Why the future of contact centers needs both to thrive

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    Balto

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    Call Center Scripting Software: AI for Dynamic Customer Service

    Maria Edington

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    2025 Predictions: AI Voice Bots are the New Normal

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    Balto

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    Redefining Customer Interactions with Real-Time Agent Assist

    Maria Edington

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