Start in the Kitchen: Why Every Smart AI Strategy Begins with Back Office Automation
Balto
Balto
Picture your contact center as a bustling restaurant. Customers experience the attentive host and the crafted meal—the “front of house.” But the entire operation depends on what happens out of sight: the relentless, repetitive work in the kitchen. The dishwasher isn’t glamorous, but if it breaks, the whole show falls apart. That’s where your AI…