Month: January 2026

Featured image comparing top voice AI agents in 2026 including Cognigy, PolyAI, Lindy, Retell AI, and Balto with a brief best for summary under each.

Top 9 Voice AI Agent Companies: A Buyer’s Guide for Contact Centers

Chris Kontes

Voice AI agents are becoming a core part of modern contact center strategy, but not all platforms solve the same problem. Below is a ranked list of the top 9 voice AI agent companies today, spanning autonomous, agent-assist, and hybrid approaches: This guide breaks down how each type of voice AI agent works, when autonomous…

Featured image comparing top voice AI agents in 2026 including Cognigy, PolyAI, Lindy, Retell AI, and Balto with a brief best for summary under each.

AI & Automation

Top 9 Voice AI Agent Companies: A Buyer’s Guide for Contact Centers

Chris Kontes

Checklist-style graphic showing 20 call center quality assurance metrics, including empathy score, compliance, first-call resolution, and after-call work accuracy.

Agent Performance & Coaching

20 Call Center Quality Assurance Metrics: The Complete QA Playbook

Chris Kontes

Comparison of the best contact center solutions for enterprise, highlighting NICE, Genesys, Five9, Balto, and Cresta with their primary enterprise use cases.

Contact Center Operations

8 Best Contact Center Solutions for Enterprise

Chris Kontes

Average handle time should be monitored alongside first call resolution, CSAT, and repeat contact rate as guardrail metrics.

Agent Performance & Coaching

How to Reduce Average Handle Time in a Call Center

Chris Kontes