9 Best Call Center Software Solutions for 2025

What is Call Center Software?

Call center software is the backbone of modern customer support and sales operations, streamlining communication across voice, email, and chat while enhancing agent performance through real-time guidance and automation.

The best call center software is used by businesses to boost productivity, improve customer satisfaction, and ensure seamless communication across channels by incorporating essential call center software features. In 2025, finding the right software is mission-critical for staying competitive.

Benefits of Using Call Center Software

The benefits of using call center software are numerous, including increased efficiency, enhanced productivity, and improved customer experience. With the right technology, each agent can take on more calls and resolve problems faster. Automated routing systems match callers to agents with the skills to handle them, ensuring that customer issues are addressed promptly and effectively.

Customer relationship management (CRM) software stores caller data, including products customers have bought and their history with customer service, allowing agents to provide personalized support. Additionally, recordings and note-taking chatbots handle tedious but important tasks, such as documenting what customers say during calls, freeing up agents to focus on more complex issues.

Evaluation Criteria for the Best Call Center Software

Choosing the right call center solution isn’t just about ticking off a feature list. Businesses should evaluate software on:

• User-friendliness: How intuitive is the interface?
• Scalability: Can it grow with your needs?
• Integration: Does it work with your existing tech stack (e.g., CRM)?
• Support & Training: How responsive is the support team?
• Pricing: What is the ROI?

Best Call Center Software Solutions: List for 2025

To bring you the best contact center software solutions providers for 2025, we tested top tools based on key factors like features, price, user-friendliness, integrations, support, and scalability. Each solution was evaluated for its ability to improve agent performance, streamline operations, and provide measurable ROI.

Comparison Chart: Best Call Center Software Companies at a Glance

Choosing the best software for call centers can be overwhelming, but we’ve simplified the process. Below is a side-by-side comparison of the top solutions, highlighting their strengths, pricing, and ratings. Whether you’re looking for scalability, real-time insights, or seamless integrations, this chart provides a quick snapshot to guide your decision.

Software	Best For	Price Range	Rating (Out of 5)
Balto	Conversation Intelligence	Custom pricing	⭐ 4.8
Krisp	Noise cancellation & voice clarity	Free – $8/user/month	⭐ 4.7
RingCentral	Unified communications & omnichannel support	$20 – $35/user/month	⭐ 4.5
Calabrio	Workforce optimization & quality management	Custom pricing	⭐ 4.3
OttoQA	Automated quality assurance	Custom pricing	⭐ 4.4
Convoso	Outbound call centers & lead management	Custom pricing	⭐ 4.6
Regal.io	Customer retention & re-engagement	Custom pricing	⭐ 4.5
Symbal	AI-powered call insights & coaching	Custom pricing	⭐ 4.4
Bland.ai	AI-driven automation & virtual agents	$50 – $100/user/month	⭐ 4.3

1. Balto – Best for Conversation Intelligence

Overview:

Balto redefines agent performance with its industry-leading real-time guidance. By delivering in-the-moment coaching and tailored insights, Balto helps agents excel in customer interactions without breaking a sweat. It addresses key challenges such as inconsistent call quality, extended onboarding times, and difficulty adhering to compliance standards, making it an essential tool for sales and support teams aiming for excellence.

Core Pains and Features:

Inconsistent Call Quality

• Problem: Agents struggle with delivering consistent experiences, leading to subpar customer satisfaction.
• Balto’s Solution: Real-time playbooks guide agents with dynamic scripts that adapt as conversations unfold, ensuring high-quality, compliant interactions every time.

Lengthy Onboarding Processes

• Problem: Training new hires takes too long, delaying their time-to-productivity.
• Balto’s Solution: Interactive guidance eliminates the need for memorization, cutting onboarding time by up to 50%. Agents get the support they need to start contributing on day one.

Inefficient Quality Assurance

• Problem: Manual QA processes are time-consuming and often miss critical insights.
• Balto’s Solution: QA Copilot automates call scoring and surfaces actionable trends, enabling teams to spend less time on review and more time on coaching.

Core Features:

• Real-Time Playbooks: Adapt to calls as they happen, giving agents instant access to the right messaging.
• QA Copilot: Automates call scoring, saving hours of manual QA work.
• Seamless Integrations: Works with Salesforce and other CRMs to enhance workflows and centralize data.
• Analytics Dashboard: Tracks adherence, compliance, and overall agent performance.

Mini Case Study: Renewal by Anderson

When Renewal by Anderson adopted Balto, they faced a major challenge: reducing the ramp-up time for new hires while maintaining high call quality. By using Balto’s real-time playbooks and interactive training tools, the company slashed onboarding time by 50%. Agents were able to jump into calls with confidence, supported by Balto’s guidance on key phrases and compliance requirements. The result? A faster, more consistent customer experience that increased both agent satisfaction and revenue growth.

Read the full case study here.

Support:

Balto’s customer support team is consistently praised for its responsiveness and expertise. With dedicated Customer Success Managers who meet weekly with clients, Balto goes above and beyond to ensure a smooth implementation and ongoing value. Their extensive knowledge base and 24/7 technical support further bolster user confidence.

Ratings and Reviews:

Balto has earned a stellar reputation, with an average rating of 4.8 out of 5 on G2. Users frequently highlight its ease of use, robust features, and measurable impact on agent performance. One reviewer noted, “Balto has completely transformed how we coach our agents, saving us countless hours every week.”

Pricing:

Balto offers custom pricing tailored to your business needs. Factors such as team size, required integrations, and additional features determine the cost. Contact Balto’s sales team for a personalized quote.

Experience Balto’s real-time guidance in action with a live demo. See how it works to improve call quality, enhance agent confidence, and automate QA—all in one platform.

2. Krisp – Best for Noise Cancellation and Call Quality

Top Features:

1. AI Noise Cancellation: Removes background noise, echo, and distractions in real-time.
2. Voice Clarity: Enhances voice quality for both speakers and listeners.
3. Multi-Platform Support: Works with any app or device (Zoom, Teams, etc.).
4. Call Analytics: Provides insights into meeting and call environments.

Pros:

• Easy to implement and integrate with other tools.
• Excellent at removing ambient noise for clear conversations.
• Compatible with all major communication platforms.

Cons:

• Limited functionality outside of noise cancellation.
• Paid plans required for full features, such as unlimited usage.
• Can increase CPU usage during long sessions.

Integrations:

Krisp integrates with over 800 communication tools, including Zoom, Google Meet, Microsoft Teams, and RingCentral. This wide compatibility makes it versatile for teams using multiple platforms.

Support:

Krisp provides an extensive knowledge base and email support. Enterprise users benefit from priority support and dedicated account management for seamless onboarding.

Ratings and Reviews:

Krisp holds an average rating of 4.7/5 on G2 and Capterra. Users frequently praise its noise cancellation effectiveness and ease of use, though some mention occasional glitches with specific platforms.

Pricing:

• Free Plan: Limited to 240 minutes per week.
• Pro Plan: $8/month per user, with unlimited usage.
• Team Plan: Custom pricing for organizations.

3. RingCentral – Best for Unified Communications

Top Features:

1. Unified Communications Platform: Combines voice, messaging, and video in one app.
2. Omnichannel Contact Center: Integrates phone, email, SMS, and chat.
3. AI-Powered Insights: Analyzes call data to improve agent performance.
4. CRM Integrations: Seamlessly syncs with Salesforce, HubSpot, and more.

Pros:

• Scalable for businesses of all sizes.
• Strong omnichannel and reporting capabilities.
• Offers mobile app for remote work flexibility.

Cons:

• Advanced features come at a higher price point.
• Occasional connectivity issues reported.
• May require time to configure integrations.

Integrations:

RingCentral integrates with over 200 apps, including Salesforce, Slack, and Microsoft Teams, ensuring seamless workflows across communication and CRM systems.

Support:

24/7 support is available through chat, phone, and email. Enterprise customers benefit from dedicated account managers and custom onboarding sessions.

Ratings and Reviews:

With an average rating of 4.5/5 on G2 and Capterra, RingCentral is frequently praised for its scalability and feature set. Some users, however, note occasional challenges with call quality.

Pricing:

• Essentials: $20/user/month – basic features for small teams.
• Standard: $28/user/month – adds integrations and analytics.
• Premium: $35/user/month – advanced reporting and CRM tools.

4. Calabrio – Best for Workforce Optimization

Top Features:

1. Workforce Management Tools: Simplifies agent scheduling and forecasting.
2. Analytics-Driven QA: Monitors and evaluates agent performance.
3. Speech Analytics: Transcribes and analyzes customer interactions.
4. Employee Engagement Features: Tracks agent satisfaction and engagement.

Pros:

• Strong focus on workforce optimization and quality management.
• Advanced speech analytics for customer sentiment analysis.
• Integrates easily with existing CRMs and call center software.

Cons:

• Setup and configuration can be complex.
• Higher upfront costs compared to competitors.
• UI feels outdated to some users.

Integrations:

Calabrio integrates with over 50 platforms, including Genesys, Salesforce, and Microsoft Dynamics, making it a strong choice for enterprise-level workforce management.

Support:

Provides email and phone support, with premium customers receiving dedicated technical assistance and a customer success manager.

Ratings and Reviews:

Calabrio has an average rating of 4.3/5 on G2 and Capterra. Users appreciate its workforce optimization capabilities, though some mention a steep learning curve.

Pricing:

Pricing is custom and based on the size and scope of the deployment.

5. OttoQA – Best for Automated Quality Assurance

Top Features:

1. Automated QA Scoring: Reviews calls for adherence to scripts and compliance.
2. Customizable Scorecards: Tailored to fit specific KPIs and business needs.
3. Real-Time Feedback: Offers immediate coaching insights for agents.
4. Dashboard Reporting: Tracks QA trends and agent performance.

Pros:

• Saves time by automating manual QA processes.
• Easily configurable scorecards to meet compliance needs.
• Real-time feedback improves agent performance on the spot.

Cons:

• Limited to QA-focused features.
• Requires a strong existing call center system for maximum impact.
• May not suit smaller teams with fewer QA needs.

Integrations:

OttoQA integrates with leading contact center platforms like Genesys, RingCentral, and Talkdesk, ensuring seamless QA workflows.

Support:

Offers email support and an online knowledge base. Premium plans include priority support and onboarding assistance.

Ratings and Reviews:

OttoQA has an average rating of 4.4/5 on G2, with users praising its automation capabilities and time savings. Some note the lack of broader features outside QA.

Pricing:

Custom pricing based on team size and specific QA needs.

6. Convoso – Best for Outbound Call Centers

Top Features:

1. Power Dialer: Maximizes call volume by dialing multiple leads simultaneously.
2. Lead Management Tools: Automatically organizes and nurtures leads.
3. Compliance Automation: Ensures outbound calls meet legal regulations.
4. Custom Reporting: Tracks call performance and agent productivity.

Pros:

• Increases outbound call efficiency dramatically.
• Strong focus on compliance for industries like healthcare and finance.
• Robust lead management features.

Cons:

• Focused on outbound operations, limiting inbound capabilities.
• Requires training to utilize advanced features.
• Pricing can escalate for large teams.

Integrations:

Convoso integrates with CRM platforms like Salesforce, HubSpot, and Zoho, as well as other outbound marketing tools.

Support:

Provides phone, email, and chat support with dedicated training for new users. Enterprise customers receive additional implementation support.

Ratings and Reviews:

Convoso holds a 4.6/5 average rating on G2. Users value its efficiency for outbound operations but highlight a learning curve for first-time users.

Pricing:

Custom pricing based on outbound call volume and team size.

7. Regal.io – Best for Multichannel Customer Retention

Top Features:

1. Automated Call and Text Follow-Ups: Helps businesses re-engage customers with timely outreach.
2. Multichannel Communication: Combines SMS, calls, and email in one platform for seamless customer journeys.
3. Dynamic Campaign Management: Easily customize workflows for retention, upselling, or win-back campaigns.
4. Real-Time Reporting: Provides instant insights into campaign performance and ROI.

Pros:

• Focused on customer retention and re-engagement strategies.
• Intuitive tools for creating targeted multichannel campaigns.
• Proven to reduce churn and improve lifetime customer value.

Cons:

• Designed primarily for retention, not new customer acquisition.
• Limited scalability for outbound-heavy call centers.
• Pricing may be too high for small businesses or startups.

Integrations:

Regal.io integrates with CRMs like Salesforce and HubSpot, as well as marketing automation tools like Marketo and Braze. This ensures businesses can coordinate retention efforts across systems.

Support:

The platform offers live chat and email support, with dedicated onboarding resources for new clients. Enterprise users gain access to strategic account managers for ongoing success.

Ratings and Reviews:

Regal.io holds an average rating of 4.5/5 on G2. Users love its multichannel functionality and ease of use but note that it’s best suited for retention-focused teams.

Pricing:

Custom pricing based on usage and campaign volume.

8. Symbal – Best for Call Center AI Insights

Top Features:

1. AI-Powered Call Insights: Analyzes conversations to uncover customer sentiment and trends.
2. Agent Coaching Recommendations: Provides actionable insights to improve agent performance in real time.
3. Speech-to-Text Transcription: Accurate transcription with AI-driven keyword detection.
4. Customizable Dashboards: Visualize key metrics like sentiment analysis and call adherence.

Pros:

• Excellent for uncovering deep insights into customer interactions.
• Real-time coaching improves agent performance on the fly.
• Highly customizable reporting tools for tailored analytics.

Cons:

• Focused more on analytics; lacks robust omnichannel features.
• Advanced configurations can require technical expertise.
• Not ideal for smaller teams due to pricing and setup.

Integrations:

Symbal integrates seamlessly with CRM systems like Salesforce and Zendesk, as well as contact center platforms like RingCentral and Talkdesk, for streamlined workflows.

Support:

The company offers email support and an online help center, with premium plans including faster response times and dedicated account managers.

Ratings and Reviews:

Symbal averages a 4.4/5 rating on G2, with users praising its detailed call insights and sentiment analysis. However, some mention a steep learning curve for advanced features.

Pricing:

Custom pricing based on the size of the team and the depth of analytics required.

9. Bland.ai – Best for AI-Driven Automation

Top Features:

1. Virtual Agents: Automates customer interactions for routine inquiries, reducing agent workload.
2. AI Call Routing: Matches customers to the best agent or resource based on context.
3. Natural Language Processing (NLP): Enables conversations to feel human-like while resolving issues efficiently.
4. Back-End Integrations: Automates data entry and follow-up actions after calls.

Pros:

• Reduces agent workload by automating repetitive tasks.
• Excellent NLP for seamless and human-like interactions.
• Back-end automation saves time on post-call admin tasks.

Cons:

• Limited customization options for smaller organizations.
• Higher cost for smaller teams or startups.
• Complex use cases may require heavy IT involvement during setup.

Integrations:

Bland.ai integrates with popular CRMs like Salesforce and Zoho, as well as ticketing platforms like Zendesk, enabling smooth handoffs between AI and human agents.

Support:

Offers 24/7 chat and email support for all users, with additional onboarding support for enterprise clients. Premium plans include dedicated implementation consultants.

Ratings and Reviews:

Bland.ai holds a 4.3/5 average rating on G2. Users commend its virtual agent capabilities and NLP but note that pricing can be steep for smaller teams.

Pricing:

• Starter Plan: $50/user/month – Includes basic automation features.
• Professional Plan: $100/user/month – Adds advanced NLP and integrations.
• Enterprise Plan: Custom pricing for larger teams and complex implementations.

How to Choose the Right Call Center Software for Your Business

Selecting the ideal call center software is a critical decision that impacts your team’s efficiency, customer satisfaction, and overall ROI. Here’s how to make the best choice:

1. Assess Your Needs

Before evaluating software options, take a close look at your team’s current challenges and goals.

• Identify Pain Points: Are your agents struggling with lengthy onboarding times? Do inconsistent call quality or compliance issues plague your team? Are manual QA processes slowing you down? Consider implementing interactive voice response (IVR) systems to manage simple, repetitive tasks like customer payments and account information updates, which can enhance customer service and operational efficiency.
• Map Desired Outcomes: Decide what success looks like for your organization. For instance, you might aim to reduce ramp time by 30%, achieve higher first-call resolution rates, or automate 50% of QA tasks.

Pro Tip: Conduct a team survey or hold feedback sessions to understand what tools agents and supervisors feel would make the most impact.

2. Consider Scalability

Your software needs today may not match what your business needs in 2-5 years. Ensure the platform you choose can scale with your organization as it grows.

• Look for Modular Features: Choose software that offers tiered plans or add-on features, so you can expand capabilities as your needs evolve.
• Consider Seasonal Spikes: If your business experiences peaks (e.g., retail during holidays), opt for cloud-based solutions like Five9 or Talkdesk, which handle surges without compromising performance.

Pro Tip: Ask vendors how their pricing and performance are affected by increased call volumes or additional users.

3. Prioritize Ease of Use

Even the most feature-rich software will fail if it’s too complex for your team to adopt.

• Intuitive Interface: Software like Balto stands out because of its simple, real-time playbooks that minimize the learning curve.
• Training Resources: Check if the vendor offers robust onboarding support, such as video tutorials, knowledge bases, or live training sessions.
• Customizable Workflows: Tools like Talkdesk’s drag-and-drop builder make it easy to adapt to your team’s processes without requiring a technical expert.

Pro Tip: During trials, ask agents and managers to test the interface. Their feedback can reveal adoption challenges you might overlook.

4. Request Demos

A live demo is the best way to see how the software fits into your workflow and aligns with your goals.

• Prepare Use Cases: Share specific scenarios with the vendor, such as handling compliance scripts or managing high call volumes, to see how the software performs.
• Engage Stakeholders: Invite key team members (e.g., agents, supervisors, IT personnel) to the demo to gather diverse perspectives.
• Ask the Right Questions: During demos, inquire about integration ease, customization options, and real-time capabilities. For instance, Balto’s interactive demos showcase how its real-time guidance works during live calls.

Pro Tip: Record the demo for future reference and internal discussions when comparing options.

Bringing It All Together

Choosing the right call center software is about aligning features with your team’s needs, ensuring scalability, and prioritizing usability. By taking these steps, you’ll make an informed decision that sets your team up for long-term success.

The Future of Call Center Software in 2025 and Beyond

Cloud-first solutions further enable real-time collaboration, scalability, and cost-effectiveness. Tools like Balto, with real-time guidance and QA automation, are leading the charge. By automating repetitive tasks and equipping agents with adaptive playbooks, these platforms help teams deliver faster, more consistent service. The future of call center software lies in blending cutting-edge technology with human-focused design to meet rising customer expectations.

Why the Right Call Center Software Matters

Want to see how AI-powered real-time guidance can transform your team’s performance? Download The AI-Powered Playbook to uncover proven strategies, real-world success stories, and actionable insights to help you drive better conversations and results.