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The Newest Call Center Technologies and Future Trends

Advanced call center technologies continue to grow and evolve so quickly. From digital transformation to the impact of the COVID-19 pandemic, keeping up with call center technology is the key to: From conversation artificial intelligence (AI) to real-time guidance, from omnichannel support to improved analytics, new technologies and future trends can help you challenge old…

A row of call center representatives smile as they use their computers and speak to customers over their headsets.

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The Newest Call Center Technologies and Future Trends

A call center employee seated at a desk wearing a headset, while receiving coaching from a manager standing next to the desk.

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Using Speech Analytics for Call Coaching in Real-Time

An interviewer looks at their clipboard as a well-dressed job candidate answers a question.

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How To Prepare for a Call Center Job Interview: Example Questions and Answers

Conversation Intelligence Leader Balto Secures $10 Million Series in A Funding graphic

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Conversation Intelligence Leader Balto Secures $10 Million Series A Funding

Ensure Compliance with Call Quality Parameters graphic

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Ensure Compliance with Call Quality Parameters

Best Practices for De-Escalating a Call graphic

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Best Practices for De-Escalating a Call

5 Killer Strategies for Creating Urgency in Sales Graphic

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How to Create Urgency in Sales – 5 Killer Strategies

13 Phone Selling Techniques and Tips to Rapidly Improve Sales Calls Graphic

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13 Phone Selling Techniques and Tips to Rapidly Improve Sales Calls

Balto Software for Call Centers Dashboard

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Boost Revenue with Balto’s Call Software for Call Centers

Coaching Call Center Agents - Best practices graphic

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Coaching Call Center Agents: Best Practices