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Balto Blog

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Balto Research Team Finds Tenured Agents Believe the Contact Center Is a Strong Career Choice

New report uncovers key insights about contact center career skills, advancement opportunities, benefit programs, and more. St. Louis, MO – Balto’s Conversation Excellence Lab has released a new report outlining why the majority of tenured agents choose to build careers in contact centers. The report, “Is the Contact Center a Good Career? Tenured Agents Say…

Thumbnails for Balto and CEL press release

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Balto Research Team Finds Tenured Agents Believe the Contact Center Is a Strong Career Choice

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2023 Trends: Automation in the Healthcare Contact Center

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Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations

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Top Contact Center Trends for 2023

Soft Skills for Contact Center Coaching Leadership Balto Graphic

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How to Improve Call Center Productivity

Best Call Center Software for Healthcare article title

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Best Call Center Software for Healthcare

Contact Center 101 - Advanced Call Center technologies

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Advanced Call Center Technologies | Trends and Features You Should Know

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1-on-1 Onboarding Tips for Your Contact Center

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What Are You Thinking? How Executive Perception of the Contact Center Makes or Breaks Success

Thumbnails for Call Center Metrics & KPIs to Measure Agent Performance

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Call Center Metrics & KPIs to Measure Agent Performance