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What Is Conversation Intelligence Software?

Conversation intelligence (CI) software is a tool that can record, transcribe, and analyze speech in sales and customer service calls and chats to improve customer experience. It enables two functions that would’ve been impossible for revenue teams to achieve without the help of technology: extracting meaningful insights from phone calls at scale and providing real-time…

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What Is Conversation Intelligence Software?

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The CMS Compliance Crackdown is Coming. Here’s How to Prepare

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Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case

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5 Ways to Capture Tenured Agents’ Knowledge for Improved Contact Center Performance

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Tips to Identify and Mitigate Insurance Fraud in the Contact Center

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Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution

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Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence

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Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

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Keeping Your Experienced and Top-Performing Agents Engaged

Balto Gamification for Agent Empowerment features

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Balto Elevates the Agent Experience in the Contact Center with New Suite of Features