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Balto Blog

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Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition

Next generation of sales professionals test skills in role play to sell the Balto platform and compete for top prize scholarship money St. Louis, MO — Balto, the #1 real-time guidance platform for contact centers, was recently honored as featured product sponsor and judge for the University of Nebraska-Lincoln’s 2022 Center for Sales Excellence (CSE)…

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Balto Sponsors University of Nebraska-Lincoln Annual Sales Pitch Competition

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Fix-It Friday: How Can I Encourage Agents to Stay on Script?

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KPI Series: Measuring and Improving QA Scores in Contact Centers

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A 10-Step Action Plan for Combating Contact Center Attrition

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Industry Intelligence Playbook Insights: How to Set Appointments That Stick

KPI Series - Conversion Rates graphic

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KPI Series: The Importance of Conversion Rates and How to Improve Them

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Fix-It Friday: How to Help Agents Overcome Objections

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3 Ways to Eliminate Agent Mistakes on Calls

KPI Series - CSAT Scores graphic

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KPI Series: How to Measure CSAT and How to Improve Your CSAT Scores

KPI Series - Reducing Contact Center Agent Ramp Time Graphic

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KPI Series: Reducing Contact Center Agent Ramp Time