Balto Blog
Balto Research Team Finds AI Tools Are Now Table Stakes in Contact Centers — As Long As They Can Prove ROI
New report explores how growth in AI has changed operational priorities, technological advances, and the agent’s role. St. Louis, MO — Balto’s Conversation Excellence Lab has released a new report detailing the past, present, and future of contact center AI, and the ROI coming from AI tools. The report, “Distinguishing Real From Hype: How Contact…
