Balto Blog
Automating After-Call Work: How to Increase Agent Efficiency with Real-Time Notetaker
If you’ve spent time in a contact center, you’re probably already familiar with the work that happens once agents hang up the phone: after-call work and taking call notes. While necessary, it’s often tedious and time-consuming. While there are several ways you can reduce the amount of time agents need to spend on after-call work,…
