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Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award

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KPI Series: How to Measure Manager Productivity

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The Role of Voice in an Omnichannel World

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Tech Talk: Balto’s Real-Time Redaction Keeps Personal Information Safe
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CCW 2022: Bigger and Better Than Ever
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Agent Assist vs. Real-Time Guidance: What’s the Difference?
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Balto’s Research Arm Discovers That 2/3 of Contact Center Agents Want to Change Their Scripts — Here’s What To Do About It
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Why Agent Assist Isn’t Successful
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How an Evolving Contact Center Has Transformed the Agent Experience
Thumbnail for "KPI Series: Reducing Manager Requests and Escalations"

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KPI Series: Reducing Manager Requests and Escalations