Balto Blog

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Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award

St. Louis, MO — Balto is pleased to announce CEO and Founder Marc Bernstein was honored at the 2022 CCW Excellence Awards held at Caesars Forum in Las Vegas, Nevada, by winning the Next Generation Leaders award. The award recognizes the best of the best among the next generation of contact center leaders relentlessly committed…

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Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award

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KPI Series: How to Measure Manager Productivity

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The Role of Voice in an Omnichannel World

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Tech Talk: Balto’s Real-Time Redaction Keeps Personal Information Safe

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CCW 2022: Bigger and Better Than Ever

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Agent Assist vs. Real-Time Guidance: What’s the Difference?

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Balto’s Research Arm Discovers That 2/3 of Contact Center Agents Want to Change Their Scripts — Here’s What To Do About It

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Why Agent Assist Isn’t Successful

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How an Evolving Contact Center Has Transformed the Agent Experience

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KPI Series: Reducing Manager Requests and Escalations