Balto Blog
KPI Series: Reduce Your Average Handle Time (AHT)
Learn what average handle time (AHT), why top-performing contact centers measure it, and how to improve it. Learn more.
KPI Series: Reduce Your Average Handle Time (AHT)
Enhancing Human Communication with AI: How It’s Done and Why It Matters
Ways AI Uncovers Opportunities for Retailers
Tips to Narrow the Wage Gap in the Contact Center
6 Things All Successful Sales Calls Have in Common
Balto COO Chris Kontes Talks Challenges, Company Culture, and the Future
How to Ensure Top-Performing Agents Are Recognized
One and Done: How to Effectively Coach Agents the First Time
Balto Leads the Contact Center Market in Real-Time Guidance with 150+ Customers
