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Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case

St. Louis, MO — Balto, a leader in uniting contact center agents with AI for better conversations, has released a new update to the Balto Real-Time Index, a tool that collates trends, insights, and in-depth analysis for contact centers. Using data sourced from over 150 million guided calls, the Index provides actionable insights based on…

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Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case

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5 Ways to Capture Tenured Agents’ Knowledge for Improved Contact Center Performance

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Tips to Identify and Mitigate Insurance Fraud in the Contact Center

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Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution

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Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence

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Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

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Keeping Your Experienced and Top-Performing Agents Engaged

Balto Gamification for Agent Empowerment features

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Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

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How to Achieve Personalization in Banking Contact Centers

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Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance