Balto Blog
Balto Research Team Finds That Technology Can Bridge The Efficiency Gap & Help Contact Centers Do More With “Less” in 2023
New report explores how contact center leaders are navigating shifting budgets, AI technology, efficiency pressures, and more. St. Louis, MO – Balto’s Conversation Excellence Lab has released a new report detailing how contact centers are improving efficiencies with shifting budgets and resources. The report, “2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency…