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4 Time-Tested Strategies to Overcome the “I’m Busy” Objection

“Sorry, I’m busy.” One quick click and a dial tone later, and you’ve lost the call before it even began. Sound familiar? Between “I don’t have time for that,” and, “Call back at a different time,” being busy is one of the most common objections in contact centers. In fact, after analyzing over 140 million…

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4 Time-Tested Strategies to Overcome the “I’m Busy” Objection

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Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centers

Balto Spanish Launch Graphic

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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Balto and Converged Press Release

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Converged: Why We Partnered with Balto, the AI-Powered Contact Center Coaching Experts

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Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award

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KPI Series: How to Measure Manager Productivity

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The Role of Voice in an Omnichannel World

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Tech Talk: Balto’s Real-Time Redaction Keeps Personal Information Safe

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CCW 2022: Bigger and Better Than Ever

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Agent Assist vs. Real-Time Guidance: What’s the Difference?