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Balto’s Research Arm Discovers That 2/3 of Contact Center Agents Want to Change Their Scripts — Here’s What To Do About It
Thumbnail for " How an Evolving Contact Center Has Transformed the Agent Experience"

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How an Evolving Contact Center Has Transformed the Agent Experience
Thumbnail for "KPI Series: Reducing Manager Requests and Escalations"

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KPI Series: Reducing Manager Requests and Escalations
Thumbnail for "Lazy AI in the Contact Center Part 3: Spotting Subpar Semantic Tech"

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Lazy AI in the Contact Center Part 3: Spotting Subpar Semantic Technology
Thumbnail for "Professional Sales Tips From Tim Claudin"

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Arm Yourself with Knowledge: Sales Tips from Tim Claudin
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Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry
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Balto Named Hot Vendor by Leading Analyst Firm, Aragon Research
Balto Fix It Friday Graphic

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Fix-It Friday: How to Keep Remote Agents Engaged
Thumbnail image for "Lazy AI in the Contact Center Part 2: Neglecting Agent Experience"

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Lazy AI in the Contact Center Part 2: Neglecting Agent Experience
Thumbnail image for "Tech Talk - Rapid Model Iteration and Training with Balto AI Hub"

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Tech Talk: Rapid Model Iteration and Training with Balto AI Hub