Quality Assurance
Post-Call Audio Ingestion Is Live: What You Need to Know
Chris Kontes
If your contact center has been looking for a way to analyze previously-recorded calls with Balto’s AI—this is the update you’ve been waiting for. With the full release of post-call audio ingestion, contact center leaders can now upload recorded calls for analysis and reporting, unlocking all the rich insights Balto offers, even for conversations not…