Balto Real-Time Coaching
EO Media Group Slashes Call Time and Vanquishes Escalations with Balto
Using Balto’s Real-Time Guidance platform to its full potential enables EO Media Group to represent 12 publications without outsourcing to a third-party contact center The Challenge To implement an efficient communication system for contact center agents, leaving more time for a proactive outbound sales and retention strategy Contact centers and newspapers don’t typically go hand…
