Differentiate With Unique Insights

Provide your clients with knowledge that grows their business and gives you a competitive edge.

  • Balto's Win Rate Analysis identifies the phrases that lead to positive call outcomes most often
  • Dashboards allow you to track trends and identify patterns in real-time - all without call recordings

Deliver the Best Calls in the Biz

Keep growing your slice of the cake by having the best conversations on your clients’ roster.

  • Balto’s Smart Checklist helps agents get each client’s call flow right every time
  • Real-Time Coaching notifies managers for key moments on calls and lets them coach instantly
  • Real-Time QA scores 100% of calls so you never miss issues and coach them quicker

Ramp Agents Faster

Get new agents up to speed quicker by showing them best practices for different clients, live on the call.

  • Dynamic Prompts show agents key phrases and statements, exactly when they need them
  • Notifications train out bad behavior right in the moment (e.g. talking too fast)

"Balto is call center magic"

CRO, Advantage Communications



Increase in CSAT Scores



Faster Ramp Time



Faster Customer Service

Wow Your Clients with Balto

Start delivering insights immediately with lightning-fast installation and onboarding. Scale perfect conversations with Real-Time Guidance.

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Here's How BPO Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports






No-Code Installation



on G2 from 160+ Reviews



Using Real-Time to Stay Indispensable

Read how Michael McMillan, CEO of Proximo CX, uses Real-Time Insights to provide real, long-term value to his clients.

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