The Call Center AI Patchwork Era Ends Here

Clunky systems, blind spots in your data and agents forced to improvise while customers wait: this current state of call center AI is unsustainable. 

Every delayed answer chips away at trust—and exposes how much harder it is to meet customer expectations with outdated tools.

The longer this drags on, the further the gap grows between teams that are merely experimenting and those building a competitive edge.

The patchwork era is over.

Now comes the hard question: what replaces it?

Balto Your AI Partner for a Smarter, Unified CX

You don’t need more tools—you need one system that brings everything together. When agent assist, QA, coaching, and insights live in one system, your team works faster, smarter, and with far less friction.

Picture this:

  • Agents don’t have to guess. The information they need is served exactly when they need it.
  • Quality scoring runs automatically in the background, flagging the calls that actually need human review.
  • Supervisors coach faster, with curated calls and insights at their fingertips.
  • Leaders finally get the structured insights they need to make confident, high-stakes decisions—without chasing dashboards.

This is all achievable with Balto

Don’t Just take our word for it

“Without Balto, we’d need to hire 6 QA analysts to do what it does automatically.”

Empire Today

“We cut onboarding time in half.”

Mnet Health

“Coaching is faster. QA is faster. The whole team runs better.”

Integris Health

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Get ahead while others patch & play

Balto customers aren’t stitching systems together or waiting on dev queues. They’re moving fast and executing with clarity—while others stall in the fog.

See how top teams are using Balto.

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