Call Center AI Shouldn’t be DIY

Shiny tools. Half-baked bots. Missed KPIs.

AI was supposed to fix everything: faster ramp time, lower AHTs, better CX. But most solutions overpromise and underdeliver.

Contact centers are piling on more tools, hoping one will finally work. Instead, you’re left chasing dashboards, losing visibility, and taking your eye off the metrics that matter.

If your AI strategy feels like duct tape and dashboards, you’re not alone—and your CX metrics are quietly slipping.

Contact centers are realizing that they need to use AI as a unified system—fast, focused, and built to move with your team.

Balto Your AI Partner for a Smarter, Unified CX

You don’t need more tools—you need one system that brings everything together. When agent assist, QA, coaching, and insights live in one system, your team works faster, smarter, and with far less friction.

Picture this:

  • Agents don’t have to guess. The information they need is served exactly when they need it.
  • Quality scoring runs automatically in the background, flagging the calls that actually need human review.
  • Supervisors coach faster, with curated calls and insights at their fingertips.
  • Leaders finally get the structured insights they need to make confident, high-stakes decisions—without chasing dashboards.

This is all achievable with Balto

Don’t Just take our word for it

“Without Balto, we’d need to hire 6 QA analysts to do what it does automatically.”

Empire Today

“We cut onboarding time in half.”

Mnet Health

“Coaching is faster. QA is faster. The whole team runs better.”

Integris Health

Book a Demo

Get ahead while others patch & play

Balto customers aren’t stitching systems together or waiting on dev queues. They’re moving fast and executing with clarity—while others stall in the fog.

See how top teams are using Balto.

Schedule Your Demo