Call Center AI Shouldn’t be DIY
Shiny tools. Half-baked bots. Missed KPIs.
AI was supposed to fix everything: faster ramp time, lower AHTs, better CX. But most solutions overpromise and underdeliver.
Hallucinations. Hype. A new vendor every week.
Contact centers are piling on more tools, hoping one will finally work. Instead, you’re left chasing dashboards, losing visibility, and taking your eye off the metrics that matter.
If your AI strategy feels like duct tape and dashboards, you’re not alone—and your CX metrics are quietly slipping.
The Cost of Getting AI Wrong in Your Contact Center
Contact center leaders are rushing to add AI, because of pressure from above, promised cost savings, and promised big results.
But for most contact centers, that means patchwork pilots and vendor chaos—an AI bot here, a dashboard there, maybe a plug-in that kinda-sorta helps agents. Nothing connects. Everything is disjointed.
It’s a familiar story: AI promises the world, but if the execution’s off, your customers feel the pain.
Even fintech giant Klarna, after replacing thousands of customer support roles with AI, is now reversing course. Citing poor service quality and customer dissatisfaction, they’re bringing humans back. The CEO put it plainly: “Most of the time, humans would rather speak to other humans.” It’s not a rejection of AI—it’s a recognition that without quality and cohesion, the cost is too high.
Customers don’t care how “innovative” your stack is. They care that your agent couldn’t answer their question. Or that you called back three days too late. Or that nobody caught the error until it went viral on Reddit.
The new game isn’t about having AI. It’s about using AI as a unified system—fast, focused, and built to move with your team.
The Patchwork Era Ends Here
Let’s be honest: the current state of contact center AI is unsustainable.
The clunky systems. The blind spots in your data. The agents forced to improvise while customers wait.
Every delayed answer chips away at trust—and exposes how much harder it is to meet customer expectations with outdated tools.
The longer this drags on, the further the gap grows between teams that are merely experimenting and those building a competitive edge.
The patchwork era is over.
Now comes the hard question: what replaces it?
Your AI Partner for a Smarter, Unified CX
You don’t need more tools—you need one system that brings everything together. When agent assist, QA, coaching, and insights live in one system, your team works faster, smarter, and with far less friction.
Picture this:
- Leaders finally get the structured insights they need to make confident, high-stakes decisions—without chasing dashboards.
- Agents don’t have to guess. The information they need is served exactly when they need it.
- Quality scoring runs automatically in the background, flagging the calls that actually need human review.
- Supervisors coach faster, with curated calls and insights at their fingertips.
Balto is your shortcut To better performance
Agent Assist
Balto listens to every call and gives agents the information they need, in the moment.
One AI Partner, Backed by Years of Contact Center Expertise
You’re not just choosing a tool—you’re choosing a partner.
Instant, Actionable Data
From exec dashboards to supervisor coaching queues, Balto shows you what’s really happening—without extra legwork.
Don’t Just take our word for it
Get ahead while others patch & play
Balto customers aren’t stitching systems together or waiting on dev queues. They’re moving fast and executing with clarity—while others stall in the fog.
See how top teams are using Balto.