Call Center AI Software
Confident Conversations. Real-Time Call Center AI Software That Drives Results
Balto shows agents the best things to say, auto-scores calls, and alerts managers for coaching moments, all in real-time.
Faster Ramp Time
More Conversions
Increase in CSAT
Calls Guided in Real-Time
Powering Teams. Elevating Conversations. Transforming Results.
In a world where every second counts, call centers are the frontlines of customer experience. Balto’s call center AI software is your team’s secret weapon, designed to eliminate guesswork, accelerate results, and make every conversation matter.
No More Waits. No More Holds.
Agents get real-time prompts, rebuttals, and compliance reminders to handle every call with confidence. Instant call analysis and automated QA detect sentiment, flag key moments, and provide instant compliance insights—no more guesswork.
How Our Call Center AI Software Works
Balto transforms the complex into the seamless. With an approach that’s as innovative as it is practical, our platform integrates effortlessly, equips agents instantly, and evolves continuously to meet your needs. Here’s how we deliver results:
Agents get guidance on the side of their screen
The Smart Checklist shows agents key talking points
Dynamic Prompts and questions when they need them most
Notifications discourage bad habits
Live Chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
Scale ideal conversations to all agents with Balto’s Playbook Designer
Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
Dig into real-time data with Reporting and QA Scores
Agents get guidance on the side of their screen
Set up scorecards and weighted criteria with Real-Time QA
Identify what’s driving low or high scores with Real-Time Scores
Measure long-term quality trends and coaching effectiveness
Balto’s generative AI helps you make business Decisions faster
This isn’t just call center software—it’s a revolution. Real-time AI that powers call center teams to make smarter decisions, enhance customer satisfaction, and drive operational excellence. With Balto, you’re not just keeping up— you’re leading the pack.
Weekly Insights
Monitor the pulse of your contact center to gauge how well your AI transformation is progressing.
GPT Trends
Uncover answers to your key business questions and explore the ‘why’ using natural language.
BaltoGPT
Ask questions over any set of calls. Stop searching, and start finding.
Smart AI Needs Smart Integrations. Don’t Settle for Less.
If your call center AI software isn’t integrated with your softphone, it’s working off incomplete data, providing delayed insights, and forcing agents to do extra work.
Seamless Integration with Your CCaaS
Balto integrates with over 60 softphones and directly embeds within major CCaaS and UCaaS systems for easy agent workflows and lightning-fast time to value.
The Future of Your Contact Center Starts with Balto
Every conversation in your contact center is a chance to build trust, create value, and strengthen relationships. Balto ensures your team seizes every opportunity with confidence, precision, and impact.
The future of contact centers isn’t just about keeping up—it’s about setting the pace. With Balto, you’re not just solving today’s challenges; you’re building a foundation for long-term success.
Take the next step toward better performance and explore what’s possible with Balto through our free 2025 AI planning guide.
Agent Review on G2
“Balto is a life saver!”
Customers
Calls made with Balto
On G2 from 500+ Reviews
How our Customers Are using call center aI to transform their business
How Bordner Home Solutions Uses Real-Time Tools to Close Gaps in Calls
Accelerated Receivables Solutions Shifts Risk To Reward With Balto’s Real-Time Guidance
Get your live demo here.
Balto is a different type of AI company. What you see is what you get, and we always demo live.