Call Center QA
Eliminate Manual Scoring and Elevate Actionable Insights
Balto QA Copilot stands among a suite of generative AI-driven tools for guidance, coaching, and notetaking. Power QA teams by freeing them to focus on improving conversations, not scoring them.
Faster Ramp Time
More Conversions
Increase in CSAT
Calls Guided in Real-Time
Build QA Scorecards
QA your way, powered by the best-in-class generative AI
No more manual scoring. With Balto QA Copilot, auto-score calls based on natural language criteria. Score how you want to score – no constraining limitations, templates, or technical expertise needed.
Review Agents’ QA Scores
Balto QA Copilot helps you avoid spot-checking and QA’s calls instantly
We automate QA scoring so your analysts can ditch the busywork and uncover high-impact insights for leadership—freeing managers to focus on coaching and transforming conversations.
Coaching Opportunities
Personalized AI-generated coaching opportunities for your agents
Source valuable insights, foster continuous growth, and refine your coaching strategies by uncovering targeted coaching opportunities to your agents.
Seamless Integration with Your CCaaS
Balto integrates with over 60 softphones and directly embeds within major CCaaS and UCaaS systems for easy agent workflows and lightning-fast time to value.
