AI-Driven Guidance
Ditch the Call Script. Give Your Agents AI-Driven Guidance
Traditional call center scripts are outdated. Agents need real-time support to handle dynamic conversations, objections, and compliance. Move beyond rigid call scripts and adapt on the fly— give your agents the right words at the right time.
Faster Ramp Time
More Conversions
Increase in CSAT
Calls Guided in Real-Time
Live, Adaptive Guidance for Every Conversation
Modern call centers should think on its feet—just like your best agents.
No More Waits. No More Holds.
Agents get real-time prompts, rebuttals, and compliance reminders to handle every call with confidence. Instant call analysis and automated QA detect sentiment, flag key moments, and provide instant compliance insights—no more guesswork.
Smart Checklists
Get your call flow right
every time
Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. When an agent says a checklist item, Balto hears it and automatically checks it off.
Dynamic Prompts
Guide agents through make-or-break moments
Automatically show agents what to say when callers ask questions, have concerns, or share critical information. Agents always know the most effective way to answer a question or move a conversation forward.
BaltoGPT
Ask Anything You Want to Know
Analyze calls instantly, answer questions about your contact center at scale, give yourself the ability to take action.
Sentiment Analysis
Find the calls that matter most
Live sentiment detecting during each call to help you identify critical opportunities that matter most.
Seamless Integration with Your CCaaS
Balto integrates with over 60 softphones and directly embeds within major CCaaS and UCaaS systems for easy agent workflows and lightning-fast time to value.
The Incredible Impact of Real-Time Guidance
How Bordner Home Solutions Uses Real-Time Tools to Close Gaps in Calls
Accelerated Receivables Solutions Shifts Risk To Reward With Balto’s Real-Time Guidance
Agent Review on G2
“Balto is a life saver!”
Customers
Calls made with Balto
On G2 from 500+ Reviews
