Call Center Teams Prefer Balto For Call Center AI

Call center teams work faster, smarter, and with far less friction by using Balto to bring agent assist, QA, coaching, and insights together in one system. Balto has spent nearly a decade building and deploying cutting-edge AI, purpose-built for call centers. We’ve solved the hard problems at scale—so you don’t have to.

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Proven ROI For every use case

More Conversations

Higher CSAT

Lower AHT

Increase in Compliance

Recaptured Revenue

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Help Agents Have Perfect Calls With AI

Give agents instant answers during live calls. These answers come from your knowledge base, CRM, web, and top-performing reps. Plus, help agents stay on track with checklists that cover all the most important areas of every call (openers, disclosures, onboarding materials, and more).

Coach Agents More Effectively and Faster

With Balto, pull coaching moments from 100% of interactions, creating coaching that’s faster, sharper, and more actionable. Take your coaching prep from 30 mins to 30 seconds.

Automate Quality Scoring With AI

Automatically score calls, highlight key trends, and surface compliance risks—powering QA teams and freeing them to focus on improving conversations, not scoring them.

Product image showing two QA charts in Balto: the top chart displays agent performance metrics including pass rate, average QA score, calls graded, and failing calls by agent name; the bottom chart shows QA score trends over time

Turn Your Call Center Data Into Business Decisions With AI

Uncover answers to key business questions and explore the ‘why’ using natural language and your call center data. With Balto, you can ask questions over any set of calls. Stop searching, and start finding.

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Tried and True

Balto’s industry-leading AI has guided over 225M calls

Best-in-Class AI

Balto’s AI is trained by in-house PhDs and enabled by the most trusted names in AI

PCI, PHI, & PII

Balto automatically flags and redacts sensitive information

Soc II Type 2 Certified

Balto is SOC certified; privacy, security, and progress integrity are #1

HTTPS & TLS 1.2

All communication is encrypted & authenticated to ensure secure communication

256-Bit Encryption

All customer data is transferred and stored using bank-grade encryption

Web Vulnerability Scans

Balto proactively identifies and corrects potential vulnerabilities

Secure Data Storage

Balto uses state-of-the-art infrastructure to ensure security and confidentiality

Don’t Just take our word for it

“Without Balto, we’d need to hire 6 QA analysts to do what it does automatically.”

Empire Today

“We cut onboarding time in half.”

Mnet Health

“Coaching is faster. QA is faster. The whole team runs better.”

Integris Health

Call Center Teams Prefer Balto for Call Center AI

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