
How Contact Centers Are Using LLMs to Get Better Insights—and a Bigger Seat at the Table
Balto
Explore how AI and automation are transforming contact centers—from real-time speech analytics and agent assist tools to cutting-edge applications of generative AI and large language models (LLMs). This category features expert insights, use cases, and technology trends that help businesses elevate agent performance, optimize workflows, and enhance the customer experience. Stay ahead of the curve with practical knowledge on deploying intelligent systems that work seamlessly with human agents.
Balto
If you’re running a contact center today, you know that keeping a pulse on your customer is everything. But surveys and outdated speech analytics aren’t cutting it anymore. Large language models (LLMs)—advanced AI systems trained on vast amounts of text data—are changing the game, bringing a level of insight we’ve never seen before. Now, it’s…
Balto
Balto
Balto
Maria Edington
Maria Edington
Balto
Maria Edington
Balto helps leading contact centers turn insights into outcomes—in real time. Book a live demo to discover how our AI powers better conversations, coaching, and conversions.