AI & Automation in the Contact Center: Insights, Innovation, and Impact
Explore how AI and automation are transforming contact centers—from real-time speech analytics and agent assist tools to cutting-edge applications of generative AI and large language models (LLMs). This category features expert insights, use cases, and technology trends that help businesses elevate agent performance, optimize workflows, and enhance the customer experience. Stay ahead of the curve with practical knowledge on deploying intelligent systems that work seamlessly with human agents.
3 Ways Leaders Are Using Generative AI to Transform Their Contact Center
Balto
Around 90% of contact centers are using AI tools today, compared to 59% last year. While early adopters were excited by this shiny new technology, AI is now table stakes, and the focus has shifted to ROI: how can your tools work harder for you? BaltoGPT runs on generative AI trained on your contact center’s…
