Balto Articles
Fix-It Friday: How Can I Encourage Agents to Stay on Script?
Every other Friday, Balto will discuss a challenge to contact center leaders in our Fix-It Friday Series. This week, we script adherence.
Fix-It Friday: How Can I Encourage Agents to Stay on Script?
KPI Series: Measuring and Improving QA Scores in Contact Centers
Call Center Training: A Guide for Success
A 10-Step Action Plan for Combating Contact Center Attrition
Industry Intelligence Playbook Insights: How to Set Appointments That Stick
KPI Series: The Importance of Conversion Rates and How to Improve Them
Fix-It Friday: How to Help Agents Overcome Objections
3 Ways to Eliminate Agent Mistakes on Calls
KPI Series: How to Measure CSAT and How to Improve Your CSAT Scores
