KPI Series: The Importance of Conversion Rates and How to Improve Them
Maria Edington
Optimize Contact Center Operations: KPIs, QA, Compliance & More
Dive into the strategies and tools that power high-performing contact centers. From call quality monitoring and workforce management to compliance, productivity, and KPIs, this category delivers essential insights to streamline operations and improve performance. Whether you’re leading a team or analyzing performance metrics, learn how to drive efficiency and deliver exceptional service at scale.
KPI Series: The Importance of Conversion Rates and How to Improve Them
Maria Edington
As part of our continuing KPI series, we are looking into the key performance measures that high-performing contact centers measure. In this article, we are focusing on conversion rates. What Is Conversion Rate and What Does It Measure? Conversion rate measures when an agent completes a desired goal. The more conversions agents make, the higher…
