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Contact Center Solutions by Industry: Financial Services, Healthcare & More

Different industries have unique challenges—and contact centers are no exception. This category explores how healthcare, financial services, insurance, and other sectors are leveraging specialized solutions to meet compliance standards, personalize experiences, and improve outcomes. Discover proven strategies and tools tailored to your industry’s needs.

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2025 Open Enrollment Landscape: Predictions for Medicare Sales

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Justin Smith

The 2025 Medicare Open Enrollment Period will bring sweeping changes. With advancements in technology, evolving regulations, and rising competition, sales teams and carriers need to adapt quickly. The organizations that thrive will be those that embrace change, capitalize on new tools, and prioritize delivering results. Below are the top five trends to watch—and why they…

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Industry-Specific Solutions

2025 Open Enrollment Landscape: Predictions for Medicare Sales

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Justin Smith

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Industry-Specific Solutions

Data to Deals: AI Insights for Health Insurance Sales Excellence

Maria Edington

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Industry-Specific Solutions

Customer Experience in Financial Services: A Comprehensive Guide

Maria Edington

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Industry-Specific Solutions

Best Call Center Software for Healthcare

Maria Edington

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Industry-Specific Solutions

Tips to Identify and Mitigate Insurance Fraud in the Contact Center

Maria Edington

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Industry-Specific Solutions

Why Spanish is Today’s Largest Growth Opportunity for Contact Centers

Maria Edington

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Industry-Specific Solutions

How to Achieve Personalization in Banking Contact Centers

Maria Edington

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Industry-Specific Solutions

Lack of Proper Software Cited as Major Issue in Financial Services Contact Centers

Maria Edington

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Industry-Specific Solutions

2023 Medicare Open Enrollment Tips

Maria Edington

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Industry-Specific Solutions

Zing Health-Balto Partnership Gets Medicare Questions Answered

Maria Edington

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  • Why
    • About Us

      Why Balto?

      Our Customers

      Balto vs Competitors

      Highlights

      Learn why Big brands choose Balto

      Balto vs. Competitors
  • Solutions
    • By Feature

      Product Overview

      Generative AI

      Insights

      Coaching

      Compliance

      Quality

      Agent Assist

      Notes

      By Industry

      Health Insurance

      Healthcare

      P&C Insurance

      Banking & Credit Unions

      Collections

      Home Improvement

      BPO

  • Integrations
    • Common Integrations

      All Integrations

      RingCentral

      NICE inContact

      Five9

      Salesforce

      Convoso

      Genesys

      Integrations

      Balto embedded
      in your CCaaS

  • Resources
    • All resources

      Resource Hub

      Events

      Podcast

      Blog

      Conversation Excellence Lab

      The Balto Real Time Index

      Resource Hub

      One place for
      everything you need

      Balto’s Resource Hub

      Articles

      News

      Case Studies

      Research

      E-Books

      Webinars

  • Balto Login