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Balto Research Team Finds That Technology Can Bridge The Efficiency Gap & Help Contact Centers Do More With “Less” in 2023
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Balto Introduces Real-Time Notetaker to Eliminate After-Call Work, Increase Agent Efficiency
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Thumbnails for Balto and CEL press release

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Balto Research Team Finds Tenured Agents Believe the Contact Center Is a Strong Career Choice
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Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
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Thumbnails for Balto and CEL press release

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Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case
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Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
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Balto Gamification for Agent Empowerment features

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Balto Elevates the Agent Experience in the Contact Center with New Suite of Features
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Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance
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Thumbnail for " Article Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management"

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Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management
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Fast company award for Best Workplaces for Innovators in 2022

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Balto Selected for Fast Company’s Fourth Annual List of the Best Workplaces for Innovators in the United States
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