Balto News
Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
Beacon lays groundwork for decentralized contact center excellence St. Louis, MO — Balto, the leader in empowering agents with AI for better conservations, has launched the latest real-time capability to benefit agents with crowd-sourced and tested real-time recommendations: Beacon. Beacon is the latest innovation to capitalize on top agent’s expertise and the inherent knowledge all…