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Balto Research Team Finds AI Tools Are Now Table Stakes in Contact Centers — As Long As They Can Prove ROI

New report explores how growth in AI has changed operational priorities, technological advances, and the agent’s role. St. Louis, MO — Balto’s Conversation Excellence Lab has released a new report detailing the past, present, and future of contact center AI, and the ROI coming from AI tools. The report, “Distinguishing Real From Hype: How Contact…

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Balto Research Team Finds AI Tools Are Now Table Stakes in Contact Centers — As Long As They Can Prove ROI

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Balto’s Real-Time Notetaker Summarizes One Million Calls With Groundbreaking Generative AI

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Balto Joins 8×8 Technology Partner Ecosystem to Support Exceptional AI Experiences

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Balto Releases Q2 ’23 Edition of Real-Time Index, Highlighting 200M+ Call Trends by Industry and Use Case

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Balto Partners with Zoom to Unleash Agent Performance in the Contact Center

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Balto Hits Milestone of 200 Million Conversations Guided in Real-Time

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Balto Research Team Finds That Technology Can Bridge The Efficiency Gap & Help Contact Centers Do More With “Less” in 2023

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Balto Introduces Real-Time Notetaker to Eliminate After-Call Work, Increase Agent Efficiency

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Balto Research Team Finds Tenured Agents Believe the Contact Center Is a Strong Career Choice

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Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations