Balto News

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Balto Logs 300 Million Conversations Guided in Real-Time

Record number of calls marks the third year of exponential growth for call guidance technology in contact centers St. Louis – Balto, the first company to provide real-time guidance for contact centers, has announced that it has reached the milestone of 300 million conversations guided in real-time. The record is the third year in a…

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Balto Logs 300 Million Conversations Guided in Real-Time

Justin Smith

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Balto Named 2024 CRM Top 100 Company for Customer Service

Justin Smith

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Balto Named Automation Solution of the Year 2024 at CCW Excellence Awards

Justin Smith

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Balto Releases QA Copilot, Superhuman Levels of Accuracy and Consistency

Justin Smith

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Balto Ensures Unparalleled Contact Center Visibility with Screen Recording

Justin Smith

Thumbnails for Balto and CEL press release

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Balto Research Team Finds AI Tools Are Now Table Stakes in Contact Centers — As Long As They Can Prove ROI

Justin Smith

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Balto’s Real-Time Notetaker Summarizes One Million Calls With Groundbreaking Generative AI

Justin Smith

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Balto Joins 8×8 Technology Partner Ecosystem to Support Exceptional AI Experiences

Justin Smith

Thumbnails for Balto and CEL press release

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Balto Releases Q2 ’23 Edition of Real-Time Index, Highlighting 200M+ Call Trends by Industry and Use Case

Justin Smith

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Balto Partners with Zoom to Unleash Agent Performance in the Contact Center

Justin Smith