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Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence

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Balto Elevates the Agent Experience in the Contact Center with New Suite of Features
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Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance
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Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management

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Balto Selected for Fast Company’s Fourth Annual List of the Best Workplaces for Innovators in the United States
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Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centers

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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center
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Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award
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Balto’s Research Arm Discovers That 2/3 of Contact Center Agents Want to Change Their Scripts — Here’s What To Do About It
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Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry