Product Announcements, Company News, and Industry Recognition

Stay informed on the latest from Balto—including product launches, strategic partnerships, company milestones, award wins, and industry recognition. Explore how Balto continues to lead the conversation around real-time guidance, AI innovation, and contact center transformation.

Balto Omnichannel announcement — unifying Insights, Automation, and Superagents across calls, email, SMS, and chat.

Did You Know Balto Supports Omnichannel?
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Chris Kontes

Balto now supports Omnichannel QA, bringing the same real-time intelligence that powers voice to email, SMS, and chat. Balto unifies insights, automation, and superagents to deliver Omnichannel intelligence across every customer conversation, giving managers a single view of quality and performance, no matter where interactions happen. You asked, and we delivered. With Balto Omnichannel, teams…

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    Balto Omnichannel announcement — unifying Insights, Automation, and Superagents across calls, email, SMS, and chat.

    Did You Know Balto Supports Omnichannel?

    Chris Kontes Headshot

    Chris Kontes

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    Infographic explaining Balto’s new sentiment model in three steps: seeding a large LLM with high-quality sentiment labels, distilling it into an ~8B model to scale auto-labeling of utterances, and deploying a compact production model that processes ~2,500 requests per second, delivers sentiment scores every ~800 ms, and remains LLM-agnostic.

    Balto’s New Sentiment Analysis Model: Moving Beyond Positive and Negative Labels

    Chris Kontes Headshot

    Chris Kontes

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    Balto's Audio Ingestion functionality graphic, including Quality Assurance, AI call summarization, AI coaching and compliance notifications

    Post-Call Audio Ingestion Is Live: What You Need to Know

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    Chris Kontes

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    How Balto Is Shaping the Future of QA/QM, According to CMP Research

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    Chris Kontes

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    9 Best Call Center Software Solutions for 2025

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    Balto Logs 300 Million Conversations Guided in Real-Time

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    Balto Named 2024 CRM Top 100 Company for Customer Service

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    Balto Named Automation Solution of the Year 2024 at CCW Excellence Awards

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    Balto Joins 8×8 Technology Partner Ecosystem to Support Exceptional AI Experiences

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    Balto Releases Q2 ’23 Edition of Real-Time Index, Highlighting 200M+ Call Trends by Industry and Use Case

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    Balto Partners with Zoom to Unleash Agent Performance in the Contact Center

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    Balto Hits Milestone of 200 Million Conversations Guided in Real-Time

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