Product Announcements, Company News, and Industry Recognition

Stay informed on the latest from Balto—including product launches, strategic partnerships, company milestones, award wins, and industry recognition. Explore how Balto continues to lead the conversation around real-time guidance, AI innovation, and contact center transformation.

Thumbnails for Balto and Five9 Partnership

Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence

Maria Edington

Balto’s Real-Time Guidance is now available on the Five9 CX Marketplace as an accredited integration with Five9 Intelligent Cloud Contact Center. St. Louis, MO — Balto, a leader in uniting contact center agents with AI for better conversations, today announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Balto’s Real-Time Guidance…

Thumbnails for Balto and Five9 Partnership

Product & Company Updates

Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence

Maria Edington

Product & Company Updates

Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance

Maria Edington

Thumbnail for " Article Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management"

Product & Company Updates

Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management

Maria Edington

Fast company award for Best Workplaces for Innovators in 2022

Product & Company Updates

Balto Selected for Fast Company’s Fourth Annual List of the Best Workplaces for Innovators in the United States

Maria Edington

Thumbnails for Balto and CEL press release

Product & Company Updates

Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centers

Maria Edington

Balto Spanish Launch Graphic

Product & Company Updates

Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

Maria Edington

Balto and Converged Press Release

Product & Company Updates

Converged: Why We Partnered with Balto, the AI-Powered Contact Center Coaching Experts

Maria Edington

Product & Company Updates

Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award

Maria Edington

Thumbnail for "CCW 2022 Bigger and Better Than Ever"

Product & Company Updates

CCW 2022: Bigger and Better Than Ever

Maria Edington

Thumbnail for "Balto now available on Genesys AppFoundry"

Product & Company Updates

Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry

Maria Edington

Product & Company Updates

Balto Named Hot Vendor by Leading Analyst Firm, Aragon Research

Maria Edington

Thumbnail image for "Balto Wins Talkdesk Digital Showdown"

Product & Company Updates

Balto Wins Talkdesk Digital Showdown Competition, Awarded $10K for Charity

Maria Edington

Liked What You Read? See Balto in Action.

Balto helps leading contact centers turn insights into outcomes—in real time. Book a live demo to discover how our AI powers better conversations, coaching, and conversions.

Book a Demo Now