Product Announcements, Company News, and Industry Recognition

Stay informed on the latest from Balto—including product launches, strategic partnerships, company milestones, award wins, and industry recognition. Explore how Balto continues to lead the conversation around real-time guidance, AI innovation, and contact center transformation.

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Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
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Balto

Beacon lays groundwork for decentralized contact center excellence St. Louis, MO — Balto, the leader in empowering agents with AI for better conservations, has launched the latest real-time capability to benefit agents with crowd-sourced and tested real-time recommendations: Beacon. Beacon is the latest innovation to capitalize on top agent’s expertise and the inherent knowledge all…

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    Balto Logo

    Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations

    Balto logo in white, dog only, surrounded by blue circle with colorful edges

    Balto

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    Thumbnails for Balto and CEL press release

    Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case

    Maria Edington

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    Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence

    Maria Edington

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    Balto Now Embedded Inside Salesforce for Single Pane of Glass Experience, Unleashing Agent Performance

    Maria Edington

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    Thumbnail for " Article Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management"

    Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management

    Maria Edington

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    Fast company award for Best Workplaces for Innovators in 2022

    Balto Selected for Fast Company’s Fourth Annual List of the Best Workplaces for Innovators in the United States

    Maria Edington

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    Balto’s New Real-Time Index Collates Call Trends and Analysis Into One-of-A-Kind Insights for Contact Centers

    Maria Edington

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    Balto Spanish Launch Graphic

    Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

    Maria Edington

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    Balto and Converged Press Release

    Converged: Why We Partnered with Balto, the AI-Powered Contact Center Coaching Experts

    Maria Edington

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    Balto CEO Marc Bernstein Wins CCW Next Generation Leaders Award

    Maria Edington

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    Thumbnail for "CCW 2022 Bigger and Better Than Ever"

    CCW 2022: Bigger and Better Than Ever

    Maria Edington

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    Thumbnail for "Balto now available on Genesys AppFoundry"

    Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry

    Maria Edington

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