Product Announcements, Company News, and Industry Recognition

Stay informed on the latest from Balto—including product launches, strategic partnerships, company milestones, award wins, and industry recognition. Explore how Balto continues to lead the conversation around real-time guidance, AI innovation, and contact center transformation.

Balto Invests in Contact Center Research with the Conversation Excellence Lab graphic

Balto Invests in Contact Center Research With The Conversation Excellence Lab

Maria Edington

Balto, the #1 Real-Time Guidance Platform for contact centers, has launched a new research and data team focused on providing actionable insights for the contact center industry: the Conversation Excellence Lab.

Balto Invests in Contact Center Research with the Conversation Excellence Lab graphic

Product & Company Updates

Balto Invests in Contact Center Research With The Conversation Excellence Lab

Maria Edington

Balto Wrap Up - Celebrating 2021 and Planning for an even bigger 2022 graphic

Product & Company Updates

Balto Wrap-up: Celebrating 2021 and Planning for an Even Bigger 2022

Maria Edington

Debunking the Top 5 Objections to Trying Balto graphic

Product & Company Updates

Debunking The Top 5 Objections to Trying Balto

Maria Edington

Arch Grants Company Balto Raises .5 Million in Series B Funding

Product & Company Updates

Championing the Bold: Arch Grants Company Balto Raises $37.5 Million in Series B Funding

Maria Edington

Balto Raises 37.5 M - Pushes to Close Execution Gap for Contact Center Graphic

Product & Company Updates

Balto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers

Maria Edington

Balto Announces end to QA & Coaching as We Know It

Product & Company Updates

Balto Announces End to QA & Coaching as We Know It

Maria Edington

Balto Named a Gartner Cool Vender in CRM Customer Service and Support graphic

Product & Company Updates

Balto Named a Gartner Cool Vendor in CRM Customer Service and Support

Maria Edington

Conversation Intelligence Leader Balto Secures Million Series in A Funding graphic

Product & Company Updates

Conversation Intelligence Leader Balto Secures $10 Million Series A Funding

Maria Edington

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