Customer Contact Week 2023: Everything You Need to Know

Las Vegas, NV – Caesar’s Forum – June 19-22, 2023

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Headed to CCW Las Vegas 2023?

For 25 years, Customer Contact Week (CCW) has brought the top executives in the contact center industry to connect, share ideas and insights, and build relationships. If you’re headed to this year’s CCW in Las Vegas from June 19 – 22, check out everything you need to know ahead of time right here.

Marc speaking at CCW 2021

How to Prepare Your Contact Center for Widespread Adoption of AI, Automation, and ChatGPT

Time: Tue Jun 20, 1:30 PM – 3:00 PM PDT

The contact center landscape is undergoing a transformation with the advent of AI, automation and advanced conversational AI systems like ChatGPT. In this session, Marc will delve into the necessary steps to prepare your contact center for this technological revolution. Discover strategies to optimize your operations, empower your agents, and deliver exceptional customer experiences in this new era.

Schedule 15 Minutes With Balto at CCW 2023!

All fields are required. Phone: 855-462-2586

When is CCW 2023?

CCW 2023 is scheduled for June 19 – 22 in Las Vegas, NV.

Where is CCW 2023?

CCW 2023 will take place at the USA Caesars Forum Conference Center, located at 3911 Koval Lane, Las Vegas, NV 89109.

Where can I register for CCW 2023?

You can register for CCW 2023 here.

Will Balto be at CCW 2023?

Yes! Balto will be at Booth 401. Come say hi and enter our raffle! Or, check out Balto CEO Marc Bernstein’s workshop on June 20 at 1:30 P.M.

What events are happening at CCW 2023?

Each day of CCW 2023 features an array of speaking sessions, breakout groups, workshops, and more. A full agenda is available here, but here’s a quick summary of what you can expect from each day:

  • Check-in & Breakfast
  • Customer Contact Leadership Institute
  • CCWomen Summit
  • Technology & Innovation Focus Day
  • NICE CCW Welcome Party
  • Check-in & Breakfast
  • CMP Certified Examinations
  • CMP Research Workshops
  • 20 Workshops Across 5 Tracks
  • Attendee Orientation
  • CCW Excellence Awards Gala brought to you by Arise Virtual Solutions
  • Sanas CCW Awards After Party
  • Check-in & Breakfast
  • Main Stage Session
  • Expo Hall Grand Opening
  • Breakout Sessions
  • Lunch
  • Breakout Sessions
  • Networking Reception at the Expo
  • Main Stage Session
  • Cocktail Reception at the Expo
  • Transperfect CCW After Party
  • CCWomen Breakfast
  • Main Stage Session
  • Networking Reception at the Expo
  • Breakout Sessions
  • Lunch
  • Breakout Sessions
  • Networking Reception at the Expo
  • Main Stage Session
  • CCW Prize Drawing

Who will be speaking at CCW 2023?

You can find a full list of speakers here. For more details on speaking sessions and workshops, check out this page.

Who is sponsoring CCW 2023?

You can find a full list of event sponsors here, including information on how to become a sponsor yourself.

Where can I find information about accommodations and flights to CCW 2023?

CCW 2023 has partnered with Harrah’s Las Vegas — connected to Ceaser’s Forum — for guest accommodations. Attendees also have access to special airfare discounts through Delta Airlines and American Airlines. You can find information about accommodations and flights here.

Get a Glimpse of Balto

Watch this 2 minute demo video to see how Balto can help reps and managers be their best.