Give Agents the Words that Collect More

Guide agents to have better conversations with consumers and help them collect more.

  • Balto's Checklist helps agents get their call flow right every single time
  • Dynamic Prompts show agents how to handle every concern and work towards the best payments in real-time

Save Calls Before They End in Lawsuits

Give every agent the tools they need to stay compliant on every call, no matter what.

  • Balto’s Smart Checklist enforces required statements word-for-word
  • Notifications alert reps for non-compliant behavior so they can adjust course immediately
  • Alerts notify managers for compliance issues, allowing instant intervention

Leverage Your Data for Better Collections

Know what phrases are working and which ones aren’t. Then scale them to your entire team.

  • Balto's Win Rate Analysis compares the effectiveness of phrases and shows agents the ones that collects the most
  • Dashboards show you what's winning calls so you can scale it to all reps instantly

“Our daily payment totals
escalated by 75%”

— Roger Weiss, President, CACi

75%

Increase in Average
Payments Collected

>95%

Compliance Scores

75%

Faster Ramp Time

Break Collection Records in 45 Days

See immediate growth and compliance with lightning-fast installation and onboarding. Prove the ROI with Balto's A/B testing.

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Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports

98%

Accuracy

45 Days

No-Code Installation

4.7 Stars

On G2 from 80+ Reviews

SOC II

Compliant

Pushing Compliance Scores 115% in Three Months

After three months of using Real-Time Guidance, this collections team saw their compliance scores jump from 40% to over 86%.

Meet Our Customers

Scale Excellent Conversations with Balto

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