Give Agents the Words that Collect More
Guide agents to have better conversations with consumers and help them collect more.
- Balto's Checklist helps agents get their call flow right every single time
- Dynamic Prompts show agents how to handle every concern and work towards the best payments in real-time
Save Calls Before They End in Lawsuits
Give every agent the tools they need to stay compliant on every call, no matter what.
- Balto’s Smart Checklist enforces required statements word-for-word
- Notifications alert reps for non-compliant behavior so they can adjust course immediately
- Alerts notify managers for compliance issues, allowing instant intervention
Leverage Your Data for Better Collections
Know what phrases are working and which ones aren’t. Then scale them to your entire team.
- Balto's Win Rate Analysis compares the effectiveness of phrases and shows agents the ones that collects the most
- Dashboards show you what's winning calls so you can scale it to all reps instantly
"our average payments have increased by 25%"
— Roger Weiss, President, CACi
Increase in Average
Faster Ramp Time
Here's How Teams Use Balto
Reps Get Guidance on the Side of Their Screen
- The Smart Checklist shows reps key talking points
- Dynamic Prompts show reps phrases and questions when they need them most
- Notifications discourage bad habits
- Live Chat lets agents chat with managers to get immediate guidance for critical calls
Managers Coach and Analyze Data in Real-Time
- Scale ideal conversations to all reps with Balto's Playbook Designer
- Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
- Dig into real-time data with Reporting and QA Scores
Quality Assurance Monitors Quality and Drives Improvement
- Set up scorecards and weighted criteria with Real-Time QA
- Identify what's driving low or high scores with Real-Time Scores
- Measure long-term quality trends and coaching effectiveness with Reports
on G2 from 160+ Reviews
See What Our Customers Have to Say:
"Balto gives us consistency. And now everyone is saying the most important things on their calls."
President, CB USA
"Our agents have an extra set of ears and are always provided the appropriate response. Balto doesn't get tired."
Director of AI, National General Insurance
"Balto is call center magic!"
CRO, Advantage Communications
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
Sales Development Manager, American Homes 4 Rent
"It’s like having a manager at the agents’ desks at all times"
Contact Center Manager
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
Collections Team Lead, CB USA
"I love Balto, it's my best friend!"