Why are Contact Centers Switching from CallMiner to Balto's Real-Time Guidance?

01.

Actionable Insights, in the Moment

Save calls before they’ve been lost. Balto lets you intervene at critical moments to help your agents say the right thing every time.

02.

Upfront Pricing, No Surprises

Unlike CallMiner, our transparent pricing is determined by the number of agents, not by the number of calls or interactions.

03.

Seamless Setup and Integrations

Our dedicated Implementation team is here to help you hit the ground running, so you can see results sooner.

Why Choose Balto?

Balto
CallMiner

When You Should Choose CallMiner Over Balto

If you’re just looking for post-call analytics, CallMiner may be the right fit for you. But if you want to improve your business by providing in-the-moment guidance, automatically scoring 100% of calls and coaching your agents in real-time, get in touch.

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"KNOCKED MY SOCKS OFF"

Drive real business results with Real-Time Guidance.

35%

More Conversions

75%

Faster Ramp Time

90 Sec

Faster Handle Times

Here's How Teams Use Balto

Reps Get Guidance on the Side of Their Screen

  • The Smart Checklist shows reps key talking points
  • Dynamic Prompts show reps phrases and questions when they need them most
  • Notifications discourage bad habits
  • Live Chat lets agents chat with managers to get immediate guidance for critical calls

Managers Coach and Analyze Data in Real-Time

  • Scale ideal conversations to all reps with Balto's Playbook Designer
  • Set up alerts for key moments on calls and coach via Live Chat with Real-Time Guidance
  • Dig into real-time data with Reporting and QA Scores

Quality Assurance Monitors Quality and Drives Improvement

  • Set up scorecards and weighted criteria with Real-Time QA
  • Identify what's driving low or high scores with Real-Time Scores
  • Measure long-term quality trends and coaching effectiveness with Reports
Meet Our Customers

Scale Excellent Conversations with Balto

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