Start improving conversations when it matters most: in the moment. Only Balto offers real-time guidance to help your agents say the right thing, live on every call. Increase conversion rates, deliver exceptional service and stay compliant with Balto.
Save calls before they’ve been lost. Balto lets you intervene at critical moments to help your agents say the right thing every time.
Unlike CallMiner, our transparent pricing is determined by the number of agents, not by the number of calls or interactions.
Our dedicated Implementation team is here to help you hit the ground running, so you can see results sooner.
Drive real business results with Real-Time Guidance.
Faster Ramp Time
Faster Handle Times
"With Balto, we’ve earned additional $50,000 dollars in monthly recurring revenue.”
"We're excited to not to have to keep customers on the line for so long."
"Balto is call center magic!"
"Balto has improved my employees' performance more than I could’ve imagined."
"Whenever we make changes, every agent has that on screen immediately."
"With real-time, it’s like having a manager at the agents’ desks at all times."
"When you're drowning in a call Balto is your life raft."
"It takes away the anxiety from a call."
"I love Balto, it's my best friend!"